Refund policy

Return & Refund Policy

Because many BikiniSandi items are handmade, made-to-order, custom-sized, or intimate apparel, return eligibility depends on the type of item purchased.

Custom and made-to-order items are not eligible for return or exchange unless they arrive defective or were made incorrectly.

Intimate apparel, underwear, swimwear, and similar hygiene-sensitive items are not eligible for return or exchange once delivered, except in cases of defect or seller error.

Ready-to-ship non-intimate items may be eligible for return if they are unworn, unused, and in their original condition. Please contact me at sandi@bikinisandi.com before sending anything back.

If your order arrives damaged, defective, or incorrect, contact me as soon as possible so I can review the issue and work with you on a replacement, refund, or other appropriate solution.

Do not send returns without authorization. Return instructions and the return address will be provided directly if a return is approved.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted. 

Eligible returns must be requested within 14 days of delivery. If a return is approved, the item must be shipped back within 7 days of receiving return authorization and instructions. Returns requested or shipped outside these timeframes may not be accepted.

You can always contact us for any return question at sandi@bikinisandi.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sandi@bikinisandi.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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