Refund policy

Return & Refund Policy

Because many BikiniSandi items are handmade, made-to-order, custom-sized, or intimate apparel, return eligibility is determined on a case-by-case basis.

Please contact me before returning any item. Items sent back without prior return authorization will not be accepted. Depending on the circumstances, I may ask you to return the item or may issue an approved refund without requiring a return.

Custom and made-to-order items may not be eligible for return or exchange unless they arrive defective, damaged, or were made incorrectly.

Intimate apparel, underwear, swimwear, and other hygiene-sensitive items may not be eligible for return once delivered. Please contact me if there is a problem so I can review the situation and determine an appropriate solution.

Ready-to-ship, non-intimate items may be eligible for return if they are unworn, unused, and in their original condition.

Return requests must be made within 30 days of delivery. If a physical return is authorized, return instructions will be provided. Unless otherwise agreed, the customer is responsible for return shipping.

If your order arrives damaged, defective, or incorrect, please contact me as soon as possible at sandi@bikinisandi.com so I can make it right.

Approved refunds are issued to the original payment method. Processing time by your bank or card provider may vary.